Customer Success Manager (CSM) Client-Facing

hybrid
Toronto, Ontario, Canada .
full-time . June 11, 2025

Description

Marketing Automation Corp. (MAC), established in 2008, is the leading email and marketing automation consultancy, specializing in platforms like Marketo, Hubspot, Pardot, Eloqua, and more!

With over 15 years of experience and 1250+ clients served, MAC offers expert, certified marketing automation and Salesforce consulting, encompassing strategy, development, and beyond. We are excited to expand our team and continue driving success for our clients.

We want to fill the Client Success Manager (CSM) – Client-Facing role to support our client relationship management and overall client satisfaction.

ABOUT THE ROLE: We’re seeking a strong communicator and strategic thinker to lead client relationships, manage issue resolution, and drive internal alignment. This role ensures client satisfaction, proactive communication, and smooth delivery.

Responsibilities:

Strategically manage client relationships by leading value-driven check-ins, creating roadmaps aligned with client goals, and building trust through platform and business insight.
Proactively identify and resolve client issues, escalating challenges with clear context and solutions, and owning follow-through with internal teams.
Prepare for meetings, deliver concise updates, and maintain organized, actionable documentation to ensure seamless internal and external communication.
Drive collaborative client delivery by partnering cross-functionally, providing process feedback, and fostering strong internal team rhythm and ownership.

Key Requirements:

Excellent communicator (written and verbal).
Detail-oriented with strong organizational skills.
Confident in framing issues and driving accountability.
Calm, prepared, and structured under pressure.
Client-first mindset with a strategic lens.

Desirable Skills:

Familiarity with CRM software (e.g., Salesforce) and/or Marketing Automation Platforms (e.g., Marketo, HubSpot, Pardot, Eloqua).
Strong problem-solving and analytical abilities.
Ability to present complex information clearly and engagingly.
Proactive and a self-starter with a strong sense of initiative.

Preferred Experience:

3+ years of experience in a client-facing role such as Client Success, Account Management, or Consulting, preferably within a B2B environment.
Experience working in a SaaS, tech, or agency setting.
Understanding of digital marketing, marketing operations, or sales processes.
Proven ability to build strong client relationships and drive client retention/growth.

What we offer:

Competitive Salary
Growth opportunities
Benefits and vacation
Emphasis Work-Life balance

Job Types:

Full-time, Permanent
Monday to Friday 9:00 AM - 5:30 PM EST

Location:

Toronto, ON (Preferred)

Know someone who would be a perfect fit? Let them know!