Salesforce CRM Strategy & Growth Consultant

hybrid
Toronto, Ontario, Canada .
full-time . September 30, 2025

Description

Since 2008, CRM Forge Solutions has been a trusted expert in CRM and Marketing Automation. With over 15 years of experience and more than 1,250 clients served, we specialize in strategy, development, and implementation across Salesforce CRM, Microsoft Dynamics, Marketing Cloud, and Pardot.

Our mission is to help businesses optimize their CRM systems, enhance customer relationships, and drive measurable success. We are dedicated to delivering innovative solutions and long-term value to our clients.

We are seeking a Salesforce Solutions Consultant who is not only technically knowledgeable but also a strategic partner and driver of business growth. If you excel at building client relationships, identifying upsell opportunities, and helping organizations unlock new value from their Marketing Cloud investments, we want you on our team.

ABOUT THE ROLE:

As a Salesforce Solutions Consultant at CRM Forge Solutions, you will serve as a trusted advisor to clients, guiding them through marketing automation and CRM strategy, and business transformation. Your role will focus on strategic consulting, sales enablement, and account growth. You’ll help shape the future of client accounts, uncover expansion opportunities, and ensure that marketing automation strategies align with business goals.

Responsibilities

Partner with clients to define marketing and business objectives and translate them into actionable, scalable strategies.
Act as a strategic consultant, advising clients on best practices and identifying opportunities to expand their use of Salesforce technologies.
Drive account growth by spotting upsell opportunities, contributing to proposals, and collaborating with sales teams to expand client partnerships.
Lead workshops and presentations with executive stakeholders to position Salesforce as a business growth enabler.
Translate client challenges into strategic roadmaps and align CRM solutions with measurable business outcomes.
Oversee solution design and architecture (without needing to be hands-on with every build), ensuring long-term scalability and alignment with client goals.
Collaborate cross-functionally with sales, delivery, and technical teams to ensure client success and account expansion.
Stay ahead of industry trends and educate clients on the latest Salesforce capabilities that drive a competitive advantage.

A Successful Candidate Will Have

5+ years of experience in Salesforce, with proven expertise in consulting and client-facing roles.
A strong background in business analysis, account management, and sales enablement.
Demonstrated ability to identify upsell opportunities and grow client relationships.
Salesforce certification (strongly preferred).
Excellent communication skills with the ability to influence C-level stakeholders.
A consultative, entrepreneurial mindset
Broad understanding of Salesforce technical capabilities, with the ability to guide teams (not just execute hands-on).
Strong project ownership skills, balancing strategic oversight with practical client outcomes.

What We Offer

Competitive Salary
Growth opportunities and career advancement
Benefits and vacation package
Work-Life balance

Job Types: Full-time, Permanent

Location: Toronto, ON (Preferred) / North America (Remote acceptable)

Know someone who would be a perfect fit? Let them know!